Privacy notice

This notice explains how The Therapy Co. (Sian Marsh) collects and uses your personal information when you contact me or work with me. Last updated: [date].

Who I am

Sian Marsh, trading as The Therapy Co., is the data controller for your information. You can contact me at thetherapyco@outlook.com or on 07961 938484. ICO registration number: [add].

What I collect

When you send an enquiry, I collect your name, email address, the service you're interested in and anything you choose to tell me. If we work together, I keep brief session notes and contact details. Information about your health and wellbeing is treated as special category data and handled with extra care.

How I use it

I use your information to reply to your enquiry, arrange and provide sessions, and meet my professional obligations as a member of the BACP. I never sell your information or use it for marketing without your permission.

Lawful basis

I rely on your consent to reply to enquiries, and on our contract to provide sessions. For health information, I rely on your explicit consent and on the provision of health and social care.

Confidentiality

What you share in sessions is confidential. There are rare exceptions, such as a serious risk of harm to you or others, or where the law requires disclosure. I discuss my work anonymously in clinical supervision, as the BACP requires. These limits are explained at our first session.

How long I keep it

Enquiries that don't lead to sessions are deleted within [6 months]. Client records are kept securely for [7 years] after our work ends, then securely destroyed.

Who processes it

Enquiry forms are handled by my website host, Netlify. Email is provided by Microsoft Outlook. Online sessions use Microsoft Teams. These providers keep data secure under their own privacy policies.

Your rights

You can ask to see, correct or delete the information I hold about you, or withdraw your consent at any time, by contacting me. If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.